Terms
The same terms you agree to in the app.
About these terms
These terms are between you and Redtec (UK) Limited ("we"), who run Doorio. By creating an account you agree to them.
What the app does
Doorio helps landlords and tenants deal with repairs, rent, safety checks and questions, and passes jobs to tradespeople the landlord has chosen. We provide the app. We are not a letting agent, and we are not a party to any tenancy.
Tradespeople
Tradespeople are chosen by the landlord and work for the landlord (or for the tenant, if the tenant pays them). We don’t employ them and we aren’t responsible for their work, prices or conduct. Check they are qualified, for example Gas Safe registered for gas work.
The AI helpers
The app uses AI to read repair reports, suggest how urgent they are and answer questions. It gives general information, not legal or professional advice, and it can be wrong. Check anything important on GOV.UK or with a professional. Safety advice for emergencies is always shown, whatever the AI says.
Landlords’ responsibilities
Landlords stay responsible for their legal duties: repairs, safety checks, deposits, notices and everything else the law requires. The app’s reminders and automatic bookings help, but they don’t replace those duties.
Your account
Keep your login safe. Give true information. Don’t use the app to harass anyone, upload anything illegal, or try to get into data that isn’t yours. We can suspend accounts that break these terms.
Price
The app is free while it’s being tested. If we start charging, we’ll tell you first, and you won’t pay anything you haven’t agreed to.
Liability
We work hard to keep the app running and your data safe, but we can’t promise it will always be available or error-free. We aren’t liable for losses caused by tradespeople, by landlords or tenants, or by relying on the AI’s answers. Nothing in these terms limits liability that the law doesn’t allow us to limit, such as for death or injury caused by negligence.
Ending
You can delete your account at any time in the app. We can close the service with reasonable notice.
Law
These terms are governed by the law of England and Wales.